What if...

• I can not remember my LOGON I.D.?
  Call Alliance Bank Customer Care and be prepared to answer some security questions.
  We can assist you over the phone
  or in person. 1-877-903-BANK (2265)
  
  
• I forgot my password?
  Call Alliance Bank Customer Care and be prepared to answer some security questions.  The Customer Care Center will reset your password. 
  
  
• The computer says my access has been revoked?
  This occurs when the number of password tries has been exceeded. Contact Alliance Bank Customer Care to get your password reset.
  
  
• I need to add an additional account to my online access?
  LOGON and click "Contact Us" to send us a secure message.  Indicate the account number you would like to access online and what type of account it is.  We will verify the signature card and activate the account.  

• Been in a store check-out lane to find out you're out of checks?
  Use the STAR Card VISA Check Card as a check.
  
  
• Needed to make an important phone call, only to find that you have no change or you don't have your phone card?
  Use the STAR Card VISA Check Card as a
  calling card.
  
  
• Been short on time and unable to make it to the bank on Friday night, but need some cash?
  Use the STAR Card VISA Check Card as an
  ATM card.
  
  
• Been in a hurry, running late, and no gas in the car with no time to wait in line?
  Use the STAR Card VISA Check Card as a credit card and "Pay-at-the-Pump."

• Is the STAR Card VISA Check card a credit card?
  No. While it lets you make purchases with the convenience of using "plastic," the funds to cover your purchases are deducted directly from
  your checking account.
  
  
• Where can I use my VISA Check card?
  Use it for purchases at over 14,000,000 locations worldwide, where you see the VISA logo.
  
  
• Is there a charge for using the STAR Card VISA Check card to make purchases?
  There are no fees for purchases or cash withdrawals at Alliance Bank ATMs. There is no interest charge since the money comes directly from you primary checking account.
  
  
• How can I avoid overdrawing my account when using my VISA Check card?
  Funds for a VISA Check card purchase are deducted from your checking account--just like a check. So, just as you can overdraw your account with a checkbook, it is possible to overdraw it with the check card. To avoid this, you should immediately deduct any check card transactions from you register. Additionally, overdraft protection helps.
  
  
• What happens if I lose my VISA Check card?
  Contact Alliance Bank immediately. If it is on the weekend, you can still call(903) 885-2187 or
  1-877-903-2265, and you will be prompted to leave a message. Quick action helps us stop any unauthorized transactions.
  
  
• Can I return items purchased with the VISA Check card?
  Yes. The merchant will handle the return transaction the same as a return for a credit
  card transaction in accordance with their exchange/refund policy.

• Are there any fees to use Alliance Online?
  No.
  
  
• Can I use Alliance Online to change my address or other personal information?
  Yes. Click "Contact Us" and instruct us to change your address. This information is then transferred to the main-frame computer.
  
  
• How do I know that the Internet banking session is secure?
  This chart indicates how a browser will show its security status.
  

• What happens if I forget to Log Off of Alliance Online?
  There is a security feature called a time-out. If the system is inactive for ten (10) minutes the user is logged off.
  
  
• What if I used online bill pay and need a copy of the check?
  Contact the Customer Care Center with the details of the payment. This request usually takes three (3) business days.  You may also Login and click "Contact Us" and request a copy of the payment.  Be sure to include the biller name, address, payment amount, and payment date and your contact phone number in case we have questions.